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Buy back and exchange policy
We offer a 6 MONTH REPAIR AND CLEANING POLICY. Any damage to the product will be repaired within 6 months of the purchase. Product or parts lost will not be accounted for by LIT CREATION TEAM.
We offer a Lifetime Buy-Back and Exchange Policy on all purchases* made from LIT CREATIONS. The product along with the original product certificate, can be returned for buy-back or exchange basis its current market value, with deductions towards making charges, taxes and Rs. 1,000 towards processing charges. If you received any discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.
Lifetime Exchange:
If you choose to exchange your product, the value of the exchanged product will be credited to your LIT CREATIONS account and you can purchase any other product with the same. The value cannot be encashed. Jewellery returned showing signs of alteration by anyone other than LIT CREATIONS shall not be accepted for buy-back or exchange. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same.
Lifetime Buy-Back:
If you choose to return the product for buy-back, the buy-back value will be paid to you via bank transfer within 15 business days of receipt of the product.
Determination of Value of Exchange or Buy-Back
| Category | Exchange Value | Buyback Value |
|---|---|---|
| Diamond Jewellery | 100% of gold value at current market value. | 100% of gold value at current market value. |
| Loose Solitaires | 100% of diamond value at current market value. | 70% of diamond value at current market value. |
Note:
1. Buyback and exchange is not applicable on loose diamonds, baguettes, tapered diamonds.
2. Buyback and exchange is not applicable on polkis, pearls and colored stones.
3. Original Invoice and certificate must be produced for buyback/exchange.
4. Loss of certificate will result in additional charges of Rs. 2,000 or Rs. 800 per carat – whichever is higher.
5. LIT CREATIONS products bought from any place other than LIT CREATIONS stores or LIT CREATIONS website will not be eligible for buyback/exchange.
6. In case of any discount given during the original purchase on the metal/diamonds/stones/making charges value, an equivalent amount will be deducted from the current market price on the date of buyback/exchange and then buyback/exchange value will be calculated.
7. The e-Points/rewards/benefits used while placing an order will be deducted from the buyback/exchange value.
8. Buyback of products are applicable for products that were purchased at a value of up to Rs. 49,999/-.
1. Buyback and exchange is not applicable on loose diamonds, baguettes, tapered diamonds.
2. Buyback and exchange is not applicable on polkis, pearls and colored stones.
3. Original Invoice and certificate must be produced for buyback/exchange.
4. Loss of certificate will result in additional charges of Rs. 2,000 or Rs. 800 per carat – whichever is higher.
5. LIT CREATIONS products bought from any place other than LIT CREATIONS stores or LIT CREATIONS website will not be eligible for buyback/exchange.
6. In case of any discount given during the original purchase on the metal/diamonds/stones/making charges value, an equivalent amount will be deducted from the current market price on the date of buyback/exchange and then buyback/exchange value will be calculated.
7. The e-Points/rewards/benefits used while placing an order will be deducted from the buyback/exchange value.
8. Buyback of products are applicable for products that were purchased at a value of up to Rs. 49,999/-.
Shipping and Insurance
Shipping and Insurance of orders to the customer’s address is borne by LIT CREATIONS. Reverse shipping is scheduled by LIT CREATIONS and is covered in the processing charge of Rs. 1,000/- charged at the time of Return, Buyback and Exchange.
Changes in Policies
LIT CREATIONS reserves the right to modify these policies at any time so it is advisable to review the policies frequently. Any material changes made to the policies will be made along with a notification here that the policies have been updated.
Store Information
- 601, Valencia towers, old chikalwadi lane, next to Bhatia hospital, Tardeo, Mumbai.
- 9833074064
- litcreationsllp@gmail.com
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